Open discovery |
1. How often do you use Park+ on your phone? |
2. What do you use Park+ for? |
3. How did you get to know about the search vehicle feature on Park+? |
4. How would you describe your experience with the Park+ services? |
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Understanding user tasks/activities |
5. Why did you search a vehicle? |
6. Did you search your own vehicle? |
7. Did you find the information you were looking for? |
8. What was the information you were looking for? |
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Performing/showing |
9. Can you guide me how to do a vehicle search on Park+ app? |
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Anticipating the future |
10. How do you think this information is/can help you? |
11. Could you describe the ideal product experience? Which information can be most useful for you? |
12. Would you like to share this feature with your friends and colleagues? |
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Opinions / Point of view / Attitude and projections |
13. What did you like about this feature? |
14. What did you dislike about this feature? |
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Problems / Pain points |
15. What is the biggest pain point for you as a car owner? |
16. How do you think this feature or Park+ can solve this? |
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Open discovery
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- How often do you use Park+ on your phone?
- What do you use Park+ for?
- How did you get to know about the search vehicle feature on Park+?
- How would you describe your experience with the Park+ services?
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Understanding user tasks / activities
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- Why did you search a vehicle?
- Did you search your own vehicle?
- Did you find the information you were looking for?
- What was the information you were looking for?
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Performing / Showing
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- Can you guide me how to do a vehicle search on Park+ app?
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Anticipating the future
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- How do you think this information is/can help you?
- Could you describe the ideal product experience? Which information can be most useful for you?
- Would you like to share this feature with your friends and colleagues?
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Opinions / Point of view / Attitude and projections
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- What did you like about this feature?
- What did you dislike about this feature?
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Problems / Pain points
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- What is the biggest pain point for you as a car owner?
- How do you think this feature or Park+ can solve this?
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